TAHIR, M. THE EFFECTS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMS ON CUSTOMER RETENTION MEDIATED BY FIRM REPUTATION IN TELECOM SECTOR. CITY UNIVERSITY RESEARCH JOURNAL, [S. l.], v. 8, n. 1, 2019. Disponível em: http://www.cusitjournals.com/index.php/CURJ/article/view/128. Acesso em: 9 may. 2024.